Shipping policy

Ready-Made Frames

Frames, ready-made frames, and framing supplies ship via FedEx, with shipping rates calculated at checkout.

Chop Service

Chop services ship at a flat rate of $19. For orders containing both chop services and other items, the $19 flat rate is added to the calculated FedEx shipping charge.

Free Shipping

All orders over $200 qualify for free shipping, including orders containing chop services and other items

Fulfillment 

Please allow 3–4 business days for processing before your order ships. Processing time does not include transit time. Delivery timing depends on your destination and shipping service.

Local Pickup

Local pickup is available at Picture Frame Warehouse, 619 Warwick St SW, Roanoke, VA 24015, Monday–Friday from 9:00 AM to 4:00 PM.

Please allow 3–4 business days for processing. We’ll email you when your order is ready for pickup. Please wait for that confirmation before arriving and bring your order confirmation when collecting your order.

For shipping questions, email info@pictureframewarehouse.com or call 540-343-1751