Refund policy

We have a 14-day return policy, which means you have 14 days after our delivery date to request a return. 

All Frames and Chop Services are subject to a 25% restocking fee. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase, or just contact with the email associated with your order.

To start a return, you can contact us at info@pictureframewarehouse.com or fill out our contact form. Please note that returns will need to be sent to the following address:

Picture Frame Warehouse
619 Warwick St SW
Roanoke, VA 24015

If your return is accepted, we’ll cover the return shipping costs and email you a prepaid return shipping label, along with instructions on how and where to send your package. Items sent back without prior return approval will not be accepted.

You can always contact us for any return question at info@pictureframewarehouse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or you can choose to refunded in store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pictureframewarehouse.com.